We engage proactively and vigorously with our stakeholders, ever keen to understand and respond to their concerns and expectations. This helps us build lasting relationships based on transparency and mutually beneficial decisions.
Our stakeholder engagement framework is aligned with our corporate strategy. As a business and responsible corporate citizen, it is our constant endeavour to understand our stakeholders’ needs and expectations so that we can enjoy a symbiotic relationship.
They provide us with funds and expect long-term, sustainable returns through a clear strategy, strong governance, and full access to the required Company data.
They develop legislation and policies that have a bearing on our business, provide sanctions and clearances, and have the ability to revoke a licence. They expect us to comply with statutory and legal guidelines and contribute to national development.
They support us and help grow our operations and strengthen our market reputation. They expect us to fulfil contractual obligations, ensure ease of doing business, long-term business sustainability, and transparent practices.
Their skills, knowledge and commitment drive our continued success. They expect fair reward and recognition, job security, and career development opportunities and enabling work environment.
They give us the social licence to operate and expect us to undertake developmental and welfare initiatives, generating employment opportunities.
They are central to our business success. They expect superior experience, competitive pricing, innovative products and services, and robust advice from us to grow their wealth.
Annual Report 2019-20
