Creating Value for You

Our intensely customer-centric business model is designed to maximise value creation for all stakeholders while effectively responding to the dynamic and competitive macro-economic environment. We responsibly manage our resources to deliver the best possible outcomes.

Input

Financial Capital
Manufactured Capital
Intellectual Capital
Human Capital
Social and Relationship Capital
Natural Capital

* Aggregate number of training hours (does not include man hours invested on mandatory certifications done by employees. This number for FY2020 was 81,534 hours)

Business Model showing Principal Activities

governance

Vision, Mission, Code of Conduct, and Policy Framework Governance Structure

Key Aspects

Stakeholder Engagement, Risks and Opportunities, Digital Infrastructure and Data Analytics, Knowledge Bank and Research Prowess, Strategy and Resource Allocation, Performance, Outlook

Support Functions

Human Resources, Finance and Accounts, Compliance, IT, Customer Service, Legal, Risk, Secretarial, Research, Facilities Management, Corporate Communications, Marketing, CSR

Numbers pertain to FY2020

Outcome

No. of Customers added 0.39 Mn
Growth in active clients 16%
Average daily turnover₹ 764 Bn
Equity market share 8.7%
Total Assets₹ 2.1 Tn
Mutual Fund average Assets Under Management ₹ 362 Bn
Mutual Fund Revenue market share4.5%
Investment Banking deals30

Output

Financial Capital

*including interim dividend of ₹ 4.25 and proposed final dividend of ₹ 6.75 per share

# Referred to as Advisory in our financial statements segments and as Corporate Finance business in our earlier annual reports.

Manufactured Capital
Intellectual Capital
Human Capital
Social and Relationship Capital
Natural Capital