THANK YOU

• Manage and oversee risk management activities for the Company"s Treasury Desk, including proprietary trading portfolios.
• Identify, monitor, and report key market, credit, and liquidity risks; highlight key risk exposures to senior management.
• Analyze new and existing capital market products from a risk management perspective and recommend appropriate risk mitigation measures.
• Develop, review, and enhance risk management frameworks, including risk parameters, limits, and control processes.
•  Perform sensitivity analysis, stress testing, VaR computations, back testing, and option risk analysis (Greeks, Black-Scholes model, bond valuation, etc.).
• Manage risk exposure across various financial instruments including equities (cash & derivatives), government securities, corporate bonds, commercial papers, interest rate derivatives, currency derivatives, market-linked debentures, and mutual funds.
•  Prepare MIS, dashboards, and Key Risk Indicators (KRIs) and ensure timely and accurate reporting.
•  Prepare agenda notes and presentations for the Risk Management Committee and senior leadership.
• Coordinate with technology teams (in-house and vendors) for development, testing, and implementation of risk systems and automation initiatives.
•  Support system enhancements, new system implementations, and ensure adequate testing before go-live.

Qualification:

• Strong academic background with CA / BE / MBA from a reputed institute.
• CFA or FRM certification will be an added advantage.
• Relevant experience in risk management within capital markets, treasury, or financial services organization

Experience Skills:

•  6 -13 years of relevant experience

Department: Customer Service - Regulatory Team 

Job Role and Responsibilities:

• Analyze and respond to investor grievances and complaints received through SEBI, NSE, BSE, Depositories, and other regulatory authorities.
• Provide timely clarification and resolution or facilitate amicable settlements with complainants as per regulatory requirements.
• Represent the company in conciliation hearings, presenting facts clearly and defending the organization"s position effectively.
• Manage end-to-end arbitration cases including filing required papers, gathering evidences, preparing defenses, and attending arbitration hearings.
• Coordinate with internal teams and regulatory bodies to ensure timely and accurate submission of required documents and responses.
• Prepare and circulate MIS reports related to regulatory complaints, conciliation, and arbitration cases within defined timelines.
• Stay updated with regulatory changes, circulars, and guidelines from SEBI, Exchanges, and Depositories, and ensure compliance.
• Support in audits, reviews, and implementation of process improvements.

Qualification:

• Graduate/ Postgraduate in Law, Commerce, Finance, or related disciplines.
• Candidates with LLB/LLM or relevant Regulatory/Compliance certifications will be preferred.

Experience & Skills:

• 10 to 15 years of experience in Regulatory Operations, Compliance, or Customer Service functions within the Capital Markets or Financial Services industry.
• Prior experience in handling SEBI/NSE/BSE investor complaints and arbitration cases is highly desirable.

Department: Customer Experience

Roles and Responsibilities:

• Lead the end-to-end design process for digital products across web and mobile platforms.
• Translate business requirements into intuitive, user-centric interfaces and seamless experiences.
• Collaborate closely with Product, Technology, Marketing, and Business teams to define user journeys and wireframes.
• Conduct usability studies, gather user insights, and apply findings to improve product workflows.
• Develop high-fidelity prototypes, design systems, and UI components aligned with brand guidelines.
• Ensure consistency, accessibility, and design best practices across all digital touchpoints.
• Drive innovation by identifying design trends, benchmarking competition, and proposing new experience enhancements.
• Serve as the functional owner for UX, guiding teams on design thinking, user research, and UI standards.

Qualification:

• Bachelor"s or master"s degree in design, HCI, Interaction Design, Communication Design, or related fields.
• Candidates from reputed design institutes such as NID, IDC, NIFT, MIT Institute of Design, Srishti, etc., will be preferred.

Skills and Experience:

• Experience in UI/UX design, digital product design, or interaction design.
• Strong portfolio showcasing user-centered design projects across web & mobile.
• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or equivalent.
• Strong understanding of design systems, visual hierarchy, typography, and responsive design.
• Ability to translate complex business requirements into simple, intuitive user flows.
• Experience partnering with cross-functional teams and managing stakeholder expectations.
• Excellent communication skills with the ability to justify design decisions through logic and user insights.
• Knowledge of usability standards, accessibility guidelines, and modern UI trends.

Key Responsibilities:

• Manage and respond to client queries /complaints received via email in a professional and timely manner
• Speak to customer wherever required to understand the issue and provide timely resolution.
• Provide accurate information related to trading accounts, demat, transactions, settlements, and other brokerage-related services.
• Coordinate with internal teams (operations, compliance, IT, trading desk) to resolve client issues effectively.
• Identify customers needs, clarify information, research every issue and provide solutions or alternate options
• Ensure adherence to regulatory and company policies in all client communications.
• Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call centre database in a comprehensible way.

Skills of required for the Profile:

• Previous experience in a Call Centre / Email desk role minimum 6 months
• Strong phone and verbal communication skills along with active listening
• Customer focus and taking ownership on the allotted tasks
• Ability to multi-task, set priorities and manage time effectively

Department: Technology

Job Role and Responsibilities:

• Design, implement, and manage cloud infrastructure on AWS to support scalable and reliable applications.
• Manage and support on premise infrastructure and hybrid cloud environments.
• Build, maintain, and optimize CI/CD pipelines using tools such as Jenkins, GitLab CI, Nexus, and SonarQube.
• Implement Infrastructure as Code (IaC) using Terraform, Ansible, or CloudFormation.
• Manage containerized applications using Docker and Kubernetes.
• Develop and maintain automation scripts using Bash, Python, or Go to improve operational efficiency.
• Ensure system reliability, availability, and performance through proactive monitoring and troubleshooting.
• Implement cloud security best practices, including network security, access controls, and vulnerability management.
• Collaborate with development, QA, and product teams to enable smooth and agile software delivery.
• Participate in Agile ceremonies and contribute to continuous improvement initiatives.

Qualification:

• Bachelor"s degree in Computer Science, Engineering, Information Technology, or a related field.
• Relevant cloud or DevOps certifications (AWS, Kubernetes, Terraform, etc.) are preferred.

Experience and Skills:

• 8 - 12 years of relevant experience
• Strong understanding of AWS cloud services and architectures.
• Good knowledge of on-premise infrastructure setup and management.
• Hands on experience with CI/CD tools such as Jenkins, GitLab CI, Nexus, and SonarQube.
• Experience with Infrastructure as Code tools like Terraform, Ansible, or CloudFormation.
• Working knowledge of Docker and Kubernetes for container orchestration.
• Proficiency in scripting languages such as Bash, Python, or Go.
• Solid understanding of networking concepts, cloud security principles, and best practices.
• Experience with version control systems, especially Git.
• Familiarity with Agile/Scrum development methodologies.
• Strong problem-solving skills, collaboration abilities, and a continuous learning mindset.

Job description:(Including key responsibilities, deliverables)

• Maximize New Customer Acquisition
• Drive the acquisition ofM52/Prime customers mapped through ICICI Bank PBG RMs and Wealth RMs across branches.
• Achieve Business Targets
• Take ownership of key metrics, including new client acquisition numbers, revenue generation, and activation.
• Engage with Large Clients
• Conduct client meetings to convert high-potential leads and support branch teams in achieving their equity-related goals.
• Trade Activation
• Ensure maximum trade activation among acquired clients to drive engagement and revenue.
• Focus on High-Value Prime Plans
• Maximize conversions to High-Value Prime plans from the total acquisitions.
• Branch-Level Equity Marketing
• Plan and implement equity marketing strategies at the branch level to enhance business opportunities.
• Capability Building
• Facilitate regular training sessions and meetings with branch teams to strengthen their equity-related skills and knowledge.
• Continuous Process Learning
• Promote process improvement and ensure consistent learning for equity functions across branches.

Key Deliverables:

• Achieving new acquisition numbers
• Conducting client meetings
• Engaging in branch meetings
• Driving capability-building initiatives

Department: Legal & Compliance

Job Role and Responsibilities:

• Handle onsite and offsite inspections conducted by SEBI and Stock Exchanges, including preparation, coordination, and closure of observations.
• Manage compliance and regulatory audits for broking and non broking entities and ensure timely resolution of audit findings.
• Conduct periodic compliance audits to ensure adherence to applicable laws, regulations, circulars, and internal policies.
• Identify, assess, and evaluate potential compliance risks and recommend appropriate mitigation strategies.
• Review, update, and implement compliance policies, procedures, and manuals in line with regulatory changes and best practices.
• Maintain comprehensive documentation and records related to compliance activities, audit findings, investigations, and corrective actions.
• Develop and deliver compliance training programs to employees to enhance regulatory awareness and adherence.
• Prepare detailed reports on audit findings, compliance status, and improvement recommendations for senior management.
• Conduct investigations into potential compliance breaches, assess violations, and recommend corrective and preventive actions.
• Collaborate closely with internal stakeholders across departments to support compliance initiatives and ensure organizational alignment.
• Support regulatory reporting requirements and respond to regulatory queries in a timely and accurate manner.

Qualification:

• CA / CS / CA Inter / Master"s degree or equivalent professional qualification.
• Certifications in Capital Markets or prior experience in regulatory inspections and audits will be an added advantage

Experience and Skills:

• 2 to 8 years of relevant experience in stock broking compliance or regulatory compliance roles.
• In depth understanding of SEBI regulations, Stock Exchange guidelines, and capital market compliance frameworks.
• Strong analytical skills with the ability to interpret regulatory changes and assess their impact on business processes.
• Excellent written and verbal communication skills with the ability to interact with regulators and senior stakeholders.
• High attention to detail and accuracy in reviewing documentation and assessing compliance.
• Demonstrated integrity, discretion, and ability to handle sensitive and confidential information.
• Strong decision making and problem solving capabilities with the ability to guide internal teams.
• Proficiency in compliance management tools and MS Office applications, especially Excel and reporting dashboards.

Role & Responsibilities: 

• This is an individual contributor role 
• Incumbent will be responsible to source 3 in 1 account (combination of savings/salary, trading and demat accounts) in given region by liasoning with the Bank team. 
• To ensure right product is advised and sold to right customer. At all times customer should be kept on priority and seek to understand customer needs and service them on priority. 
• Product and after sales support to the Bank team for handling customer queries and escalations if any. 
• To meet the KYC guidelines by checking all the KYC related documents from the customers. 

 Skill Set: 

• Good Communicator 
• Customer Service Orientation 
• Interpersonal Skills 
• Confident & positive approach